TERMS & CONDITIONS
This
site is owned and operated by Traffi. If you have any questions or
comments regarding these terms and conditions please contact us at the address
below. Our terms and conditions apply to all transactions on this site and we
recommend that you read each section carefully. They do not affect your
statutory rights as a consumer. Our terms and conditions apply to the use of
this website and by accessing this website and/or placing an order you agree to
be bound by the terms and conditions set out below. If you do not agree to be
bound by these terms and conditions you may not use or access this website.
PRODUCT RATE & REVIEW
These
Terms of Use govern your conduct associated with the Customer Ratings and
Review service offered by Traffi. To the extent of any conflict between
Traffi's Privacy Policy and these Terms of Use, these Terms of Use shall
control with respect to the Customer Ratings and Review Service. By submitting
any content to Traffi, you represent and warrant that:
- You are the sole author and
owner of the intellectual property rights there to
- All "moral rights"
that you may have in such content have been voluntarily waived by you
- All content that you post is
accurate
- You are at least 18 years old
- Use of the content you supply
does not violate these Terms of Use and will not cause injury to any person or
entity
You
further agree and warrant that you shall not submit any content:
- That is known by you to be
false, inaccurate or misleading
- That infringes any third
party's copyright, patent, trademark, trade secret or other proprietary rights
or rights of publicity or privacy
- That violates any law, statute,
ordinance or regulation (including, but not limited to, those governing export
control, consumer protection, unfair competition, anti-discrimination or false
advertising)
- That is, or may reasonably be
considered to be, defamatory, libellous, hateful, racially or religiously
biased or offensive, unlawfully threatening or unlawfully harassing to any individual,
partnership or corporation
- For which you were compensated
or granted any consideration by any third party
- That includes any information
that references other websites, addresses, email addresses, contact information
or phone numbers
- That contains any computer
viruses, worms or other potentially damaging computer programs or files
You
agree to indemnify and hold Traffi (and its officers, directors, agents,
subsidiaries, joint ventures, employees and third-party service providers),
harmless from all claims, demands, and damages (actual and consequential) of
every kind and nature, known and unknown including reasonable attorneys' fees,
arising out of a breach of your representations and warranties set forth above,
or your violation of any law or the rights of a third party. For any content
that you submit, you grant Traffi a perpetual, irrevocable, royalty-free,
transferable right and license to use, copy, modify, delete in its entirety,
adapt, publish, translate, create derivative works from and/or sell and/or
distribute such content and/or incorporate such content into any form, medium
or technology throughout the world without compensation to you. All content
that you submit may be used at Traffi sole discretion. Traffi reserves
the right to change, condense or delete any content on Traffi website that
Traffi deems, in its sole discretion, to violate the content guidelines or
any other provision of these Terms of Use. Traffi does not guarantee that
you will have any recourse through Traffi to edit or delete any content
you have submitted. Ratings and written comments are generally posted within
two to four business days. However, Traffi reserves the right to remove or
to refuse to post any submission for any reason. You acknowledge that you, not
Traffi, are responsible for the contents of your submission. None of the
content that you submit shall be subject to any obligation of confidence on the
part of Traffi, its agents, subsidiaries, affiliates, partners or third
party service providers and their respective directors, officers and employees.
By submitting your email address in connection with your rating and review, you
agree that Traffi and its third party service providers may use your email
address to contact you about the status of your review and other administrative
purposes
PLACING AN ORDER & DELIVERY
You
can order products displayed on this website or by phone. We accept orders from
the countries indicated in the website order form. The website will show the
options for delivery and calculate postage/courier costs from the number of
products selected and the destination once you have entered your postal
address. Delivery can be made to any address provide that the address at which
your payment card is registered is also present on your order. We do not
deliver to Post Office (P.O.) boxes or shipping agent addresses. On acceptance
of your order and receipt of your payment you will receive an order
confirmation notice by email to the address given on your order form. Orders
are generally dispatched by either Royal Mail post or by Courier. You will be
given the choices available at the checkout. All orders received during the
working week, Monday to Friday will be dispatched within 24 hours provided that
the products ordered are in stock. We aim to deliver orders the day following
your order, but for postal shipments please allow up to 3 working days for
delivery. If you require a confirmed delivery service please select the express
courier option on the order form, which guarantees next day delivery in the UK.
Our couriers require a signature so please specify an address where someone
will be able to sign for your goods if you choose this service. We reserve the
right to change delivery methods if circumstances require and to send your
order in multiple batches if stock levels dictate. Whilst every reasonable
effort shall be made to keep to any delivery date, time of delivery shall not
be of the essence and Traffi shall not be liable for any losses, costs,
damages or expenses incurred by the customer or any other person or company
arising directly or indirectly out of any failure to meet any estimated
delivery date. The risk in the goods shall pass from the company to the
customer upon delivery of such goods to the customer. Please note that our
return address will appear on the label as this is a postal service
requirement.
Notwithstanding delivery and the passing of risk, property of and title to the goods shall remain with TraffiSafe Ltd until payment has been received for the full price of all goods and/or services supplied by TraffiSafe Ltd to the buyer under any contract whatsoever. Payment of the full price shall include, without limitation, the amount of any interest or other sum payable under the terms of any contracts between TraffiSafe Ltd and the buyer.
Any queries or discrepancies must be reported within 3 days of receipt date otherwise claims cannot be accepted. Non-delivery must be notified in email or writing within 5 days of receipt of invoice.
RETURNS POLICY
If
you need to return a product purchased from us we will be pleased to offer you
an exchange or refund within 7 days of receiving your order. The goods must be
unused and returned in a resalable state with their original box, packing, and
accessories. Refunds will be made to the credit or debit card used to purchase
the goods in accordance with these terms and conditions. We reserve the right
to apply a re-stocking fee of up to 15% of the order value to cover
administrative costs and merchant service fees incurred. If goods are returned
to us because they are faulty, we will include with your refund the postage
that you were charged when purchasing the goods and the postage you paid when
returning the item to us. If you are returning goods because they are
unsuitable, we shall only refund the cost of the returned goods. Before
returning any goods you must obtain authorisation from us. You can obtain
authorisation by emailing your request to [email protected] .
Please indicate in your email the reason why the goods are being returned. All
returned goods must be accompanied by the original delivery/invoice note
supplied with the goods. All goods being returned must be safely and securely
packaged to avoid damage in transit. We will not accept any goods for refund if
they have been damaged in transit. We strongly recommend when returning goods
to us that you use special or recorded delivery as we are unable to refund
goods that are lost in the post. All goods shall remain your responsibility
until we receive them.
PAYMENT
Traffi accepts payment by Visa, MasterCard, American Express, Switch, Maestro and
Delta cards. All product prices and delivery charges are shown in UK pounds
Sterling. Your payment card company will perform any currency conversion. VAT
will be charged at the appropriate rate for orders within the UK and European
Union. If we have insufficient stock to deliver the goods you have ordered we
will notify you as soon as possible and you will be advised about an expected
delivery date or have the option to cancel. If you opt to cancel your order any
sum debited from your credit card will be re-credited to your account and we
will notify you by email at the address given by you in your order form. The
refund will be made as soon as possible and in any event within 30 days of your
order. Traffi will not be obliged to offer any additional compensation for
disappointment suffered.
LIABILITY
Except
for death and personal injury due to our negligence or that of our employees,
we shall not in any circumstances be liable, whether in contract or tort, to
you for any direct, indirect or consequential loss or damage arising from the
sale or use of our goods including without limitation loss of profits, damage
to property or loss of contracts. In all cases our entire liability shall be
limited to damages which shall not exceed the price paid for the goods in
respect of which the claim has arisen. We do not accept any responsibility for
any amendments or changes we may make to the information contained in our
website and we reserve the right to alter these terms and conditions or the
information contained in this website at any time. Any changes to these terms
and conditions shall be highlighted and all purchases made from the date of the
amendments, shall be subject to the replacement terms and conditions. You shall
be responsible for reading and understanding these terms and conditions. We
shall not be liable to any person for any loss or damage whatsoever which may
arise from the use of any information contained in any of the materials on this
website. We shall not be responsible for any inaccurate results obtained when
using any of our testing kits. We recommend a retest in all cases (positive or
negative result) by a healthcare professional.
GENERAL TERMS
These
terms and conditions and all transactions relating to this website are governed
by English law and any disputes will be decided only by the courts of England.
We do not accept amendments to these terms and conditions. These terms and
conditions only cover the Traffi website. Any other websites that are
linked to from this site are governed by their own terms and conditions. We
accept no responsibility or liability for the content or operation of websites
that are not under our control. We are required by law to tell you that sales
can be concluded in English only and that no public filing requirements apply.
Traffi own the copyright, trademarks and other intellectual property
rights for all material and content on this website, which you may use,
download, copy, publish, transmit or otherwise make available by any other
means only for your own personal, non–commercial use. Any other use or
reproduction of the material or content is strictly prohibited or requires our
approval. We may change or withdraw any part of our website, or may refuse you
access to the website at any time if we consider it necessary. You may not
create any link to this website without prior written consent, nor may you
restrict or inhibit the use or enjoyment of it by anyone else. While we will
use reasonable endeavours to verify the accuracy of any information we place on
the Traffi website, we make no warranties, whether express or implied in
relation to its accuracy. We make no warranty that the Traffi website will
meet your requirements or will be uninterrupted, timely or error–free, that
defects will be corrected, or that the site or the server that makes it
available are free of viruses or bugs or represents the full functionality,
accuracy, and reliability of the website. We will not be responsible or liable
to you for any loss of content or material uploaded or transmitted through the
Traffi website. All materials, including images, illustrations, designs,
site layout, photographs, written and other text or script that are part of
this site together with all software compilations, underlying source code and
software in the site are protected by copyright, trade mark, design right
and/or other worldwide intellectual property rights and are owned or controlled
by or licensed to TraffiSafe Ltd. Any use of this website or its contents,
including copying or storing it, in part or in whole, other than for your own
lawful, personal, non-commercial use is prohibited without the prior permission
of TraffiSafe Ltd. You may not reproduce, publish, transmit, publicly perform,
distribute, display, modify, adapt, bundle, alter, create derivative works of
the site, sell or participate in any sale of or exploit in any way, any of the
contents, the site, or any related software in whole or in part without our
express prior written permission.
DISCLAIMER
Our
website www.traffiglove.com is
not a substitute for hand cut protection advice. It is important to note that
this website is not designed to, and does not provide Health and Safety advice.
All content ("Content"), including text, graphics, images and
information available on or through this Web site are for general informational
purposes only. Never rely on information on this website in place of seeking
professional advice. Reliance on any information on this website is solely at
your own risk.
COMPLAINTS PROCEDURE
If you are dissatisfied with any aspect of our service or products, you can tell us about your concern via the contact points below:
In writing: To the Managing Director, Traffi, Venture Park, Selborne Road, Alton, Hampshire. GU34 3HL.
By email: Send your email to [email protected]
By phone: Call us on 01344 207090 and we will do our best to respond to your concern within 48 hours (Monday-Friday).